FAQ

HOW LONG WILL SHIPPING TAKE? *Shipping Time Chart*
Estimated Shipping Time Chart
CountryEMS InternationalDHL International
United States 15 days - 39 days6 days - 19 days
Russian Federation19 days - 25 days7 days - 15 days
Germany 12 days - 39 days5 days - 14 days
Spain9 days - 14 days7 days - 14 days
France13 days - 16 days7 days - 14 days
United Kingdom20 days - 39 days7 days - 15 days
Israel24 days - 39 days10 days - 21 days
Netherlands9 days - 25 days7 days - 13 days
Canada 24 days - 44 days7 days - 16 days
Italy21 days - 31 days7 days - 14 days
Chile18 days - 29 days-
Poland24 days - 29 days8 days - 15 days
Australia20 days - 44 days8 days - 16 days
Philippines25 days - 55 days21 days - 29 days
Sweden14 days - 23 days8 days - 15 days
Canada16 days - 26 days7 days - 16 days
Austria17 days - 28 days8 days - 19 days
Brazil 28 days - 57 days -
Please note that our official shipping time does not include eventual delays including customs delays or other shipping delays that may occur. Currently international shipments may be delayed by 1 - 3 weeks to certain countries due to the COVID-19 pandemic. We thank you very much for your patience and understanding. If you have any questions about your delivery feel free to contact us at hello@yayukata.com
I'M UNSURE ABOUT MY SIZE
WHERE IS MY ORDER?
HOW TO CONVERT ASIAN SIZE TO EU/US SIZE?
I CAN'T TRACK MY ORDER
I HAVEN'T RECEIVED MY ORDER
IS THERE A DELIVERY GUARANTEE?
DO I RECEIVE AN INVOICE FOR MY ORDER?
MY DELIVERY IS LATE, WHAT SHOULD I DO?
I RECEIVED MY ITEM BUT IT'S TOO SMALL/LARGE
I WOULD LIKE TO RETURN AN ITEM
WHY CAN'T I APPLY MY DISCOUNT CODE?
WHICH COUNTRIES DO YOU SHIP TO?
CAN I GET A DISCOUNT FOR SHARING MY PURCHASE?